STANDARD DELIVERY IS FREE WHEN YOU SPEND $99+.
Delivery Information
Orders should arrive within 2-3 weeks depending on the destination country. We do offer international delivery to most countries. Enter the destination country during checkout to see if we ship to your country. If you encounter problems, please contact us.
Please note: It is the responsibility of the customer to cover the cost of any additional customs charges for overseas orders placed with us. Once items have left Doghouse, we are unable to control or predict what these fees might be, as this depends on the country being shipped to. If you have any questions about this, please pop us an email and we will assist wherever we can.
After placing your order, our goal is for you to receive it promptly. Our team strives to dispatch all orders within 72 hours. If a certain item is currently unavailable, this information will be noted on the relevant page. Rest assured, we will contact you as soon as possible to inform you of its expected restock date. Any orders placed during the weekend will be processed at the beginning of the following week.
About Returns
We want you to be completely satisfied with your purchase from Online-petstores. However, if for any reason you decide not to keep it, you may return it to us for a full refund within 30 days of receipt. Please ensure that the item is unused and in its original packaging. When returning the item, please include your name, address, and order number along with the reason for the return.
Once we receive the item, we will issue a refund for the original cost of your order. Please note that we do not offer exchanges; if you need a different item, simply return the unwanted one for a full refund and make a new purchase. Just let us know in a note that you will be exchanging so we can assist you better. Please be aware that we are not responsible for any returns that get lost or damaged during transit.